FREQUENTLY ASKED QUESTIONS
Answers to Common Questions About Our Products and Services
Cancellation
If you wish to cancel your order before dispatch, kindly give us a call or drop us an email. Your cancellation request will be fulfilled within the next 24 hours (if not dispatched).
Your order may have been cancelled due to the following reasons:
– Product out of stock or discontinued
– Inaccuracies or errors in pricing information
Returns and Exchange
To return/replace a product, follow these steps:
– Call us on +91 99995 60535 (Monday to Saturday, 09:30 to 18:30) or email us at customercare@panacheethnic.com
If you paid through COD, the refund will be credited in the form of E-vouchers and/or an NEFT transfer to your bank account.
We take 5-7 working days to complete your refund request. For pre-paid orders, the refund amount will be credited to the same account. For COD orders, refunds can be in the form of E-vouchers or an NEFT transfer.
If you receive a wrong product, raise a replacement request within 15 days of delivery. You also have the option for a refund.
You can replace/return products within 15 days of receipt if you are not satisfied with the quality, fitting, or if you receive a defective product. All items must be unused with original tags and packaging intact.
Sign Up and Login
You can modify your house no., building no., street number, and pin code before the order is at “Pending” stage.
No, you can log in as a guest and shop unlimited with us. However, creating an account is suggested for a better shopping experience.
If you face an issue logging in, check your login details, ensure your browser accepts cookies, or reset your password using the ‘Forgot your Password’ link.
Payments
NEFT refunds are made only for COD orders. For other payment modes, the refund will be processed in the same mode.
We accept debit/credit cards, net banking, COD, and E-voucher payments.
There are no hidden costs other than those mentioned on the product page.
If your transaction failed but the money was deducted, please visit our Contact Us page with your transaction details.
Benefits of register
– Exclusive offers & pre-launch information
– Apply discount coupons & cash back
– Faster Checkout
– View & Track past orders
– Utilize Wish list to manage your desired purchases
– Get updates & best style recommendations
GST is included in prices of products sold on MRP, but is charged additionally for products sold on discount.
The value of freebie products will be adjusted as Cart discount. The rest of the taxable value will be taxed as per the GST.
Vouchers and Coupons
Enter your e-voucher in the “Discount code” payment option at checkout. The EV amount will be deducted from the payable amount.
You can only use 1 e-Gift Voucher per order.
All e-Vouchers expire 90 days from the date of issuance.
For further assistance, call us on +91 99995 60535 (Monday to Saturday, 09:30 to 18:30) or email us at customercare@panacheethnic.com.